SECS London - Driver Terms

Shield Executive Car Services

Anytime, Anyplace, Anywhere Professional Drivers At Your Service





These terms,  and  all documents incorporated or  referred to  herein,  (together Terms)  set  out  the conditions upon which you (Driver or you) agree to use our mobile application software for the provision of transportation services (our App). The App enables prospective passengers to post their transportation requirements which drivers  may then  choose  to  fulfil or  not,  at  their  discretion.  The App therefore provides a facility by which passengers and drivers may respectively  source  and deliver transportation services.

We, SECS London  Limited  (company  number  10294792)  of Wey Court  West, Union Road,  Farnham, Surrey, United Kingdom, GU9 7PT (Shield, us, our or we) are the owners or licensors of the App.

In addition to these Terms, you may also be subject to any rules or policies applied by any Appstore provider or operator (Appstore) from whose site you accessed or downloaded the App (App Store Rules).



1.1 These Terms apply to:

(a)  your use of our App, including any updates or supplements to the App. Please note: If any open-source software is included in the App, the terms of an open-source licence may override some of these Terms;

(b) your provision of transportation services through the use of the App (Transportation Services).

1.2 We may change these  Terms at any time. We will do so by sending you an SMS with details of the change or notifying you of a change when you next start the App. The new terms may be displayed on-screen  and you may be required to read and accept them to continue your use of the App.

1.3 From time to time we may issue updates to the App. Depending on the update, you may not be able to use the App until you have downloaded the latest version and accepted any new terms.

1.4 The terms of our Privacy Policy ..

Links to all policies can be found at:  “”

from time to time are incorporated into and form part of these Terms by reference. By using the App, you acknowledge and agree that internet transmissions are never  completely private or secure. You understand that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission  is encrypted.

1.5 Any words following the terms  ‘including’, ‘include’, ‘in particular’ or ‘for example’ or any similar phrase shall be construed as illustrative and shall not limit the  generality of the related general words.


2.1  You must open an account in order to use the App. All account applications are subject to acceptance by us in our absolute discretion. You may use the App only when we confirm the acceptance of your account application by issuing confirmation of the same by email or by text message to the mobile number provided in your account application.

2.2  You hereby represent and warrant  that:

1. You are authorised and/or legally entitled to enter  into an agreement with us and that in doing so you will not breach any law or any obligation to any third party;

2. You are  at least  18 years of age and all information  provided  to us and/or any information provided in your account application, is true, accurate, complete and not misleading in any material respect;

3. Your application is made by you and not on behalf of anyone else (including any company, partnership or other organisation); and

4. You are fit, healthy and well and that you are not affected by any condition,  medical  or otherwise, which may affect, compromise or diminish your ability to provide Transportation Services.

5. Depending upon the information  provided in your account application, we may request additional information  or specify certain  conditions  to be met  before  accepting  your account  application. Those conditions may include the provision of further or updated records, validating documents, confirmation of vehicle condition or compliance, completion of applicable training and/or ownership of a suitable mobile device. Further consideration of your application will be conditional upon you meeting the said requirements.

6. You may use the App only when we confirm acceptance of your account application, at which point we will also confirm your username and login details for use in connection with your account.

7. You undertake to keep all account information,  including username(s) and passwords(s), (Account Details) secure and strictly confidential and will employ reasonable security processes in your use of the App. You will be liable for all activities and/or transactions carried out using your Account Details, whether authorised by you or not, including any related charges or expenses. Your account is for your use only and you will not authorise or permit anyone else to use your account and you may not transfer or assign it to anyone else. You agree to notify us immediately  if you become aware of any unauthorised use of your account and you undertake to keep your Account Details, including your profile and payments, updated at all times. You agree that we are not responsible for any errors or failures in payment  arising from incorrect  payment or bank details provided by you.


3.1 Upon our acceptance of your account  application,  and in consideration of your compliance  with these  Terms, we shall grant  you a personal,  non-transferable, non sublicensable, non-exclusive licence to use the App only for:

(a) allowing you to receive and consider  requests from passengers seeking the  provision of Transportation Services (Booking Requests); and

(b) where applicable, accepting the Booking Requests and thereby  forming contracts  for the provision of Transportation Services (the Licenced Use)

3.2  The Licensed Use extends  only to you and no one else. You may download a copy of the App onto a mobile telephone, tablet  or other  handheld  device and view, use and display the App on that device only for your personal purposes in connection  with the said Licensed Use.

3.3  By using the App, you consent to us collecting and using technical information  about  the devices you use and related  software, hardware and peripherals that are  internet-based or wireless to improve our products and to provide any services to you.

3.4  In order for the App to function properly, we will need to make use of location data available from your device(s). You can turn off this functionality at any time by turning off the  location services settings for the App on the Device. If you use the App, you consent to us and our affiliates’, agents’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data to provide and improve location-based and road traffic-based products and services. You may withdraw this consent at any time by turning off location services settings but if you do it may affect the functionality of the App.

3.5  The App may contain  links to other  independent third-party  websites. Third-party sites are  not under our control and we are not responsible  for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any third-party sites, including the purchase and use of any products or services accessible through them.

3.6  Except as expressly set out in these Terms or as permitted by any local law, you agree:

(a) not to copy the App except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;

(b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;

(c) not to make alterations to, or modifications of, the whole or any part of the App, or permit the  App or any part  of it to  be  combined  with, or become  incorporated in, any other programs;

(d) not to disassemble,  decompile, reverse-engineer or create  derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited  because  they are essential  for the purpose  of achieving interoperability of the App with another software  program, and provided that the information obtained by you during such activities:

(i) is used only for the purpose of achieving interoperability of the App with another software program;

(ii) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and

(iii) is not used to create any software that is substantially similar to the App;

(e) to keep all copies of the App secure and to maintain accurate and up-to-date records of the number and locations of all copies of the App;

(f) to include our copyright notice on all entire and partial copies you make of the App on any medium;

(g) not to provide or otherwise make available the App in whole or in part, in any form, to any person without prior written consent from us; and

(h) to comply with all technology control or export laws and regulations  that apply to the technology used or supported by the App.


(a) not  use the App in any unlawful  manner, for any unlawful purpose, or in any  manner inconsistent with the Licensed Use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any service, platform or any operating  system;

(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App;

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;

(d) not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and/or

(e) not collect or harvest any information or data from our systems, platforms or services or attempt to decipher any transmissions to or from the servers running any service.


5.1 You acknowledge that all intellectual property rights in the App anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App other than the right to use it in accordance  with the terms of the Licensed Use.

5.2 You acknowledge that you have no right to have access to the App in source-code form.


6.1     You hereby acknowledge and agree that:

(a) the App merely provides you with the facility to view and consider Booking Requests;

(b) you are under no obligation to accept any Booking Request and that you may accept, reject or ignore them at your absolute  discretion;

(c) if you  accept  a  Booking Request,  you  thereby   create  a  contract   for  your  provision  of

Transportation Services (Contract).

6.2     Each Booking Request raised by an App user (Passenger) will specify whether payment will be made: (i) by non-account or personal means (typically by debit or credit card) or (ii) on account. BY ACCEPTING A PERSONAL  BOOKING REQUEST,  YOUR CONTRACT  WILL BE  DIRECTLY WITH  THAT PASSENGER. WHERE YOU ACCEPT AN ACCOUNT  BOOKING  REQUEST,  YOUR CONTRACT  WILL BE WITH SECS London Limited.

6.3     You acknowledge and agree that Shield is not the provider of Transportation Services and plays no part  in the  provision of those  services, save for the  provision of the  App, and the  facilities and functionality available via the  App, which enables  or facilitates  your provision of Transportation Services. You agree and accept that Shield is not responsible  for Transportation Services provided by you.

6.4     You agree that the relationship between you and Shield is not an employment agreement and that it does  not  give rise to  any obligations,  liabilities, or other  implications  which may arise  in an employee-employer  relationship.   You  also  agree  that  no  joint  venture   or  partnership  exists between you and Shield. You may not act as an employee,  agent  or representative of Shield and you accept that you have no authority  to make any representations on our behalf or to bind us to any contract.  You undertake, now and in future, not to make or raise any claim or allegation against Shield contrary to the provisions of this clause 6.4.

6.5     If due to the implication of laws or otherwise, you are deemed to be an employee of Shield, you hereby agree to indemnify, defend and hold Shield and its directors, officers and employees harmless from and against any claims by any person, entity, regulator or governmental authority based on such implied employment relationship.


7.1     In your provision of Transportation Services, you undertake to:

(a)  act at all times honestly and in the best interests of Passengers  and those  travelling in your vehicle;

(b)  cooperate with Passengers  and comply with their reasonable requests and instructions;

(c)  perform the Transportation Services with the best care, skill and diligence in accordance with best practice in the transportation industry;

(d)  comply with all laws, regulations,  by-laws and other  codes  of conduct,  including any road traffic, safety and other requirements relating to transportation at all times;

(e)  hold and maintain at all times all applicable licences, permits, registrations and certifications, including (without limitation) valid driver’s licence;

(f)  hold and maintain at all times suitable fully comprehensive insurance, including insurances applicable to the carrying of fare-paying passengers; and

(g)  comply with all regulatory  or other  requirements in relation to property  lost by passengers and any guidelines or requirements in that respect  we may provide.

7.2     Notwithstanding the requirements set out in clause 7.1 above, you undertake

(i) unless otherwise agreed  with the Passenger,  to take the most cost-effective  route  for the journey,

(ii) not to make any unauthorised stops, and  

(iii) not to have anyone or anything  in the vehicle other than the Passenger and anyone or anything authorised by the Passenger.

7.3     You will be responsible for the provision and maintenance of all equipment, materials, tools and resources required to provide the Transportation Services at your own expense, which shall include but not be limited to the provision of a fully compliant,  safe and roadworthy vehicle or vehicles, tablet, mobile phone or other suitable device and accompanying mobile data plan. You will also be responsible  for costs associated with your provision of the Transportation Services including fuel, mobile data plan costs, vehicle repair, upkeep and wear and tear and insurance.

7.4     Only you may provide the Transportation Services. You warrant  and undertake to ensure that no one but you will provide the Transportation Services and that you will not authorise, permit, allow, encourage or enable anyone else to do so.


8.1      A fare is chargeable for each journey undertaken by you (Fare). The Fare will be calculated and determined by the App or by Shield, based on the characteristics of the journey, including important factors  such as distance, time, location, Passenger  needs and other characteristics, plus any applicable fare additions incurred by the  Driver or offered by the Client. Fare Additions are an intermediate step, post “Arrival” and before “Completion” and entered by the driver. Typically, fare additions  are:

(i) Waiting (Calculated from booked  pick up time +5mins, to passenger on board. Charges in table 1 below),

(ii) Airport pick up / Drop off,

(iii) Parking,

(iv) Tolls,

(v) Tips,

(vi) Soiling charge.

To add fare additions,  select the appropriate category slider and key in the amount.  The final fare adjusts automatically. When satisfied,  hit  “Complete” and the App  charges the appropriate account.  It is your responsibility to adjust the fare to  accurately reflect all costs incurred, as Shield cannot retrospectively retrieve  uncharged costs. Except for “Waiting” all other fare additions are reimbursed in full.

Table 1

Table 1 Vehicle

Passenger capacity

Waiting time per/min (GBP)

Minimum charge


Standard Saloon




Standard MPV




Executive Saloon




Luxury Saloon




Luxury MPV




8.2    The Fare may be subject to adjustment if:

(i) you breach any of these Terms or the terms of the Contract,

(ii) we receive a complaint, or

(iii) we become aware of any other breach or violation by you or by anyone acting on your behalf.

8.3       The Fare is payable by the Passenger upon your completion of the applicable  Transportation Services. Shield will act as your agent only for the receipt of Fare payments via the App. Unless otherwise agreed with Shield in writing, all Fare Payments must be made via the payment means and facilities available in the App. You undertake to ensure that all Fare Payments are made in this way, without exception. Any breach of this obligation will comprise a fundamental breach of these Terms, entitling Shield to terminate your use of the App and/or any services provided by Shield, in addition to which Shield shall be entitled  to charge you the amount  of £50.00 for each and every breach of the said obligation.

8.4       On completion of each Contract, you will be able to access a receipt  confirming the route,  Fare, time and other relevant  information relating to that  journey, except in circumstances where receipts are not required. Any corrections to that receipt must be submitted within 24 hours from completion of the journey and sent to Shield shall consider any requests for correction in good faith but shall be under no obligation to amend the Fare or reimburse you. You agree to promptly provide to Shield any receipts, dockets or other applicable documents or certificates  which relate to any expenses or costs you incur in  connection with each journey including, without limitation, any relating to toll charges, parking charges, waiting charges or any similar or analogous charges.

8.5      Shield will account to you monthly in arrears for Fares received by Shield on  your behalf for Transportation Services provided by you to Customers, net of commission payable to Shield and net  of any applicable  charges.  Unless otherwise agreed  by Shield in writing, commission  will be charged  in accordance  with Shield’s standard commission  charges  in force  from time  to  time. Typically, Shield charge commission ranging from 10% to 30% of final fare according to service level booked, marketing activity, incentives or other factors employed to promote the Company. Payment will be made on the 7th day of each month or the nearest working day following that date. Shield will also send a monthly statement to your nominated e-mail address. For the avoidance of doubt, Shield is obliged to account to you only in respect of monies actually received, net of commission and any applicable charges, and Shield has no liability in respect of any failed, cancelled or incomplete  payments.

8.6      It is your responsibility to ;

(i) verify the identity of your Passenger,

(ii) ensure that the Transportation Services are provided to that Passenger,

(iii) check that anyone in your vehicle is travelling with the consent  of that  Passenger,  and

(iv) ensure  payment  of the Fare is made  by the Passenger.  In the event  that  you fail in any of those respects, Shield shall have the right to reimburse  the Fare and you shall have no entitlement to the same. In addition, Shield shall be entitled  to levy a charge of up to 25% of the relevant  Fare in consideration of the costs of administration associated with any failed or incorrect payment.

8.7     You agree to promptly notify Shield of any circumstances which may affect Shield’s ability to collect and distribute  Fares on your behalf.

8.8     You shall be responsible  for payment  of all and any taxes associated with Fare payments  received by you from Shield, including (where applicable) all value added tax (VAT), income tax and national insurance. Shield will be responsible  for the payment  of all such taxes associated with commission received by Shield pursuant to these Terms. You agree to indemnify, and hold Shield harmless from and against  any claims made  against  Shield relating  to taxation  owing in connection  with Fare payments  received by you hereunder.


9.1     You acknowledge that the App has not been developed to meet your individual requirements, and that  it is therefore your responsibility to ensure  that  the facilities and functions of the App meet your requirements.

9.2     Nothing in this Licence shall limit or exclude our liability for: (a)       death or personal injury resulting from our negligence; (b)       fraud or fraudulent misrepresentation; and

(c)       any other liability that cannot be excluded or limited by English law.

9.3     Subject to  clause  9.2, to the  maximum  extent  permissible  under  applicable  law, Shield hereby excludes liability for (i) any special, indirect, punitive or consequential damages  of any nature,  or (ii) any loss of profits,  business,  anticipated savings, goodwill, or loss of or damage  to data  or software arising out of contract, tort, strict liability, breach of warranties or otherwise, in each case whether direct or indirect.

9.4     Subject to clauses 9.2 and 9.3 above, our total aggregate  liability to you, whether in contract,  tort (including negligence) or otherwise, for all losses, costs, damages,  claims and/or expenses  arising under or in connection  with these  Terms, including (without limitation) any relating to the App or any related  services, shall not  at any time  exceed  the  commission  paid or payable  to Shield in connection  with Fares generated by you in the 6 months  prior to the incident(s) giving rise to the claim(s).


Your Data

10.1     Any personal  data  you provide  to us, such as your name,  address,  telephone number,  e-mail address, vehicle information, bank details or credit/debit card details, will be held and processed in accordance  with our Privacy Policy ..

Links to all policies can be found at:  “”

10.2 You agree and acknowledge that for the purposes  of the App, and the facilitation of Transportation Services by you, it is necessary  to (i) collect, monitor,  track and use your geolocation  information, and (ii) to the  extent  required  for those  services, to share  that  information  with Customers and other  users.  You hereby  grant  us permission  to  use  and  disclose your personal  data  for those purposes. You may choose to withhold that information but if you do it is likely to impede or prevent you from using the App and/or providing any services using the App.

Customer & User Data

10.3 In your use of the App and/or your provision of Transportation Services, you will receive information which  identifies  users  and  Passengers,   including  (without   limitation)  names,   addresses  and telephone numbers  (together Personal  Data). You hereby agree and undertake to:-

(a)       hold and keep Personal Data secret,  and not without  the prior written  consent  of Shield, disclose, or allow it to be used or disclosed to any third party;

(b)       comply with your obligations under all applicable laws regulating the use and processing of data  relating to persons,  including (without  limitation) the Data Protection  Act 1998, the   EU   Data  Protection   Directive  95/46/EC,  the   Electronic  Communications  Data Protection   Directive  2002/58/EC,  the   Privacy  and   Electronic  Communications  (EC Directive)  Regulations  2003  and  any  other   applicable  legislation  or  regulation   that transpose any  of  the  foregoing,  and  all applicable  laws  and  regulations   relating  to processing  of personal  data  and  privacy, including where  applicable,  case  laws,   the guidance and codes of practice issued by the Information Commissioner (Data Protection Legislation).

(c)       process the Personal Data only in accordance  with written instructions from Shield;

(d)       process the Personal Data only to the extent,  and in such manner,  as is necessary  for the provision of the Transportation Services or as is required by law or any regulatory body;

(e)       implement  appropriate technical  and  organisational  measures to protect the  Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the Personal Data and having regard to the nature  of the Personal Data which is to be protected;

(f)       not transfer  the Personal  Data to any sub-contractors or third parties  without  our prior written consent; and

(g)       not process or otherwise transfer any Personal Data outside the European Economic Area.

(h)       comply at all times with the Data Protection  Legislation and all related  legislation and not perform  any of your obligations  in such a way as to cause  Shield to  breach  any of its applicable obligations under the relevant Data Protection  Legislation.

10.4 In the event of any actual or suspected incident which may involve unauthorised or unlawful access to or processing, loss or destruction of or damage to Personal Data, or disclosure of Personal Data in breach of these Terms or the Data Protection  Legislation (a “Security Breach”), you shall:

(a)       notify Shield in writing immediately of the Security Breach, providing such details of the circumstances as we may reasonably require;

(b)       keep  us regularly informed  of any further  developments or information  available in connection  with the Security Breach and at our request undertake a full investigation and provide us with a full written report on the Security Breach;

(c)       consult  with us about  steps  required  to  mitigate  the  effects  of the  Security Breach (including, without limitation, any notification to the Information Commissioner or any other  relevant  regulatory authority,  and/or any announcement to affected  individuals or the public) and to prevent  future breaches;

(d)       carry out all mitigating steps approved  by us in relation to the Security Breach including any steps reasonably required to prevent  future incidents; and

(e)       without prejudice to the foregoing, take all reasonable steps required by us to assist us in complying with good practice regarding evaluation, containment and notification of, and recovery following, a Security Breach including but not limited to assistance  with notification to data subjects and regulatory authorities.


11.1 Without prejudice to any other right, power or remedy and without liability, we reserve the right to limit or suspend your use of the App and any related  services:

(a)       if it is reasonably  necessary  to protect our interests of the interests of users, Passengers  or third parties and/or to protect the security or operation of our systems or network or those of our suppliers or users;

(b)       if you breach any of these Terms or if we reasonably believe you have breached or are about to breach;

(c)       if you fail to cooperate regarding any suspected or actual breach of these Terms; or

(d)       if required  to do so by law or further  to a request from any regulatory  or governmental authority.

11.2   We may also temporarily  suspend  all or any part of the App or its functionality for the purpose  of repair, maintenance or improvement. We shall use all reasonable endeavours to keep any such suspensions  to a minimum and to carry out such works outside  normal working hours wherever possible.

11.3   Shield shall not be liable for any suspension  under  the above circumstances and you shall not be entitled  to  any setoff,  discount,  refund  or  other  credit  as a result  of such  suspension  and/or disconnection.


12.1 We may terminate these Terms (including the Licensed Use of our App) (i) at any time upon 3 days’

notice, or (ii) immediately by written notice to you:

(a)       if you commit a breach of which is not capable of remedy;

(b)       if you commit a material  or persistent breach  of these  Terms which you fail to remedy  (if remediable) within 14 days after the service of written notice requiring you to do so; and/or

(c)       if you breach clause 3 or clause 4 of these Terms.

12.2 On termination for any reason:

(a)       all rights granted  to you shall cease;

(b)       you must immediately cease all activities authorised by these Terms;

(c)       you must immediately delete  or remove  the App from all devices, and immediately destroy all copies of the App then  in your possession,  custody or control and certify to us that  you have done so; and

(d)       we may remotely access your device(s) in order to remove the App.


13.1 If you wish to contact  us in writing, or if any condition in this Licence requires  you to give us notice in writing, you can send this to us by e-mail to We will confirm receipt of this by contacting you in writing, normally by e-mail.

13.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your request for the App.


14.1 We will not be liable or responsible  for any failure to perform, or delay in performance of, any of our obligations that  is caused  by any act or event  beyond our reasonable control (Event Outside Our Control).

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations:

(a)       our obligations will be suspended and the time for performance of our obligations will be extended for the duration  of the Event Outside Our Control; and

(b)       we will use our reasonable endeavours to find a solution by which our obligations may be performed despite the Event Outside Our Control.


You agree  and accept  that  your Passengers  shall have the benefit  of all obligations on your part under these Terms and may, if necessary, enforce all such relevant terms directly against you. Save for the said foregoing rights, a person who is not a party to these Terms shall not have any rights to enforce its terms, whether under the Contracts (Rights of Third Parties) Act 1999.


16.1 We may transfer  our rights and obligations under these Terms to another organisation,  but this will not affect your rights or our obligations under these Terms.

16.2 You may only transfer  your rights or obligations under these Terms to another person if we agree in writing.

16.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived

our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default  by you, we will only do so in writing, and that  will not  mean  that  we will automatically waive any later default by you.

16.4  Each of the  conditions  of these  Terms operates separately. If any court  or competent authority decides that  any of them  are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

16.5 These Terms, and any dispute  or claim arising out of or in connection  with them  or their subject matter or formation  (including non-contractual disputes  or claims), shall be  governed  by, and construed in accordance  with the law of England and Wales.

16.6 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle  any dispute  or claim arising out  of or in connection  with this agreement or its subject matter or formation (including non-contractual disputes or claims).